Aligned to Your Business Needs

At PMAS TECHS, we understand that every business has different operational priorities, working hours, and support expectations. That’s

why we offer Flexible Service Level Agreements (SLAs) — allowing you to choose the response and resolution times, coverage hours, and

support scope that best match your goals and budget.

Whether you need rapid-response mission-critical coverage or cost-efficient standard support, we tailor SLAs to fit your unique

requirements — without compromise.

What We Do – Comprehensive Network Services

24x7x4 Response

Full 24/7 support with a guaranteed 4-hour on-site response. Critical for high-availability environments.

Next Business Day (NBD)

Support provided by the next business day. Cost-effective for lower-priority devices.

After-Hours Support

Night, weekend, and holiday support. Designed for businesses running outside regular hours.

8x5x4 SLA

Guaranteed issue resolution or response within 4 business hours. Ideal for high-priority systems.

SBD Response

Coverage during standard office hours (e.g., 9 AM – 5 PM, Monday to Friday). Suitable for non-critical operations.

Scheduled Visits

Pre-arranged, recurring on-site visits for preventive maintenance, device checks, and environment assessments. Ideal for branch offices and remote sites.

8x5x8 SLA

Response or resolution within 8 business hours. Balanced option for moderate urgency needs.

Remote & OnExtended Hours Supportsite Support

Includes early mornings, evenings, or weekends. Ideal for teams across time zones or needing extended coverage.

Customized SLA

Tailored SLA based on your business hours, device criticality, and geographic location. Fully flexible and scalable.

Why Our SLA Options Stand Out

🔧

Tailored to your business hours, users, and system criticality

🌍

Dedicated account management & service delivery teams

🕐

Global reach with local SLA enforcement

🔄

Support for multivendor environments

📊

Trusted by enterprises, MSPs, and government organizations

✅ Response Time

✅ Resolution Time

✅ First Contact Resolution Rate

✅ Uptime & Availability

✅ SLA Compliance Percentage

✅ Escalation Frequency

SLA Metrics We Track

📞 Ready to Define the Right SLA for You?

We help you choose the right SLA based on your:

Industry compliance (e.g., finance, healthcare)
Infrastructure complexity
Location (urban, rural, global)
Support urgency
Budget and growth plans

👉 Contact us today to build a service level plan that works as hard as your business does.